Casino Mate VIP Program

How to get into the Casino Mate VIP program

Casino Mate does not sell VIP status and there is no button that says "join VIP". The program works in two stages. First, every registered player collects loyalty points and sits in one of four tiers. Second, a smaller group of active players is invited into Club Mate, the invitation-only VIP club that the casino describes as life beyond the velvet rope. For an Australian player the practical route is simple: register, deposit in A$, play regularly and let your account history do the talking.

The casino looks at several things when it decides who to invite: how much real money you have wagered, how much you have deposited, how often you play and on how many separate days. A valid email address and a working phone number on the account are required, because the VIP team contacts members by call, chat and email. If you think you qualify and have not heard anything, you can ask the VIP team to assess your account through the support channels.

1
Register and verify

Create your account, pick A$ as the currency and complete the identity checks in My Account early, so later cash-outs are not delayed.
2
Add contact details

Keep a valid email address and phone number on file. Club Mate invitations need both.
3
Make a qualifying deposit

The minimum deposit is 10, and a bonus needs at least 20. Start with the welcome offer if you want the extra balance.
4
Play on a steady schedule

Frequency and number of active days count alongside total wagering, so regular sessions help more than one big burst.
5
Collect loyalty points

Points lift you through Green, Silver, Gold and Platinum. Higher tiers add bonus points on earning.
6
Ask for an assessment

When your activity is consistent, contact the VIP team and ask them to review your account for a Club Mate invite.

What Club Mate members get

Club Mate is built around personal service. Members get a dedicated VIP host who can be reached by phone, chat or email, plus exclusive promotions that regular players do not see. The casino lists larger and faster withdrawals among the benefits, a once-off VIP bonus on joining, and birthday gifts. The VIP list on the loyalty page also mentions custom bet limits, personal bonuses, faster cash-in, round-the-clock email and chat service, and VIP trips and gifts for the most active members.

Dedicated VIP host

A named contact who handles questions about your account, bonuses and withdrawals by call, chat or email.

Exclusive promotions

Offers made for members only, separate from the public promotions page that every player sees.

Faster, larger withdrawals

Club Mate members get their own withdrawal terms, which sit above the standard weekly cap.

Once-off VIP bonus

A welcome gesture when you join the club, delivered by your host rather than through the cashier.

Birthday and gifts

Personal rewards and occasional gifts for members who stay active through the year.

Membership is not permanent. It can be lost after three months without placing any bets, or if the casino finds bonus abuse on the account. Club Mate members also follow their own terms, so read them when your host sends them over. One difference worth knowing: Club Mate members alone may be asked to forfeit a bonus mid-wagering, which does not apply to regular accounts. The casino does not publish a cashback percentage for the club.

The four loyalty tiers

Below Club Mate sits the points ladder, which every player can climb. It has four tiers: Green, Silver, Gold and Platinum. You enter each tier by earning a set number of points, and you need to keep earning to stay there. The higher you go, the larger the bonus points added on top of what you earn from betting. Casino Mate does not publish how many points a single bet earns or the exact conversion rate into bonus money, so the table below shows only what is confirmed.

Tier	Points needed	Bonus points	Redeem as
Green	1	None	Bonus
Silver	1,000	25%	Bonus
Gold	6,000	50%	Bonus
Platinum	20,000	100%	Cash

Entry and maintenance points are the same figure for each tier. The big step is Platinum: points redeem as cash rather than as bonus money, which means no wagering requirement on that conversion. Points per bet and the conversion rate are not published by the operator.

Which games count towards VIP and bonus wagering

Not every bet moves you forward at the same speed. When you wager a bonus, each game type contributes a different share of your stake. Slots and parlour games count at 100%, which makes pokies the natural choice for clearing a bonus. Anything else counts for less, and some categories barely register. Check the weight before you sit down at a table, because a session that feels productive can move the wagering counter only a few cents on the dollar.

Game type	Contribution
Slots, parlour games	100%
Classic slots	75%
Live roulette, blackjack	10%
Live baccarat, Holdem	5%
Table poker, craps	8%
Baccarat, Sic Bo	8%
Video poker, blackjack	2%

Live baccarat and live Casino Holdem count at 5%. Table poker, all roulettes, craps, baccarat, Casino War and Sic Bo count at 8%. Video poker and all blackjack count at 2%, while live roulette and live blackjack count at 10%. The Gamble or Double features inside a game do not count towards wagering. If you like a bonus-friendly pokie, the Casino Mate pokies page shows what the lobby is built around.

In plain numbers, clearing A$10,000 of wagering on full-weight pokies takes A$10,000 of bets. On classic slots at 75% you would need roughly A$13,333 of bets. On live roulette at 10% the same requirement stretches to A$100,000, and on video poker or blackjack at 2% to A$500,000. That is why bonus hunters stay on pokies, and why Club Mate hosts can often tailor terms for members who prefer table games. For a list of titles, see the Casino Mate pokies page.

Casino Mate offers at a glance - October 2026

The headline on the Casino Mate home page is "Claim $1400 + 80 Free Spins Bonus". For Australian players this is the starting offer and, in practice, the first real step into the VIP track, because the deposits and wagering it creates feed straight into your loyalty points and your account history. The offer is spread across four deposits, with spins attached to each one.

Deposit	Match	Max bonus	Free spins
First	100%	A$200	20
Second	50%	A$300	20
Third	50%	A$400	20
Fourth	50%	A$500	20

The four bonuses add up to A$1,400, and the 80 spins are played on Second Strike. The spins carry no wagering requirement on their winnings. Each bonus needs a deposit of at least A$20, and each deposit must be claimed within three days of the previous one.

Welcome total: A$1,400 + 80 spins
Minimum deposit: 10 (bonus: 20)
Wagering: 50x bonus, plus 100 bets
Bonus expiry: 30 days
Max bet while wagering: A$7.50
Winnings cap: 6x the deposit
Spins game: Second Strike

Other promotions have appeared on the site over time, among them Make Money Mondays, Surging Bonus Booster and Money Match Maker, plus a monthly tournament. The operator does not publish a fixed list of current reloads or a VIP cashback figure, so check the promotions page in your account before you plan around any of them.

Welcome offer, loyalty points and Club Mate compared

These three parts of Casino Mate answer different needs, and mixing them up is the most common mistake. The welcome offer is a one-time deal for new accounts. Loyalty points are a permanent ladder that rewards play over months. Club Mate is a personal service reserved for the most active accounts. Looking at them side by side makes it easier to decide where your money and time should go.

Feature	Welcome offer	Loyalty points	Club Mate
Access	New players	Everyone	Invitation
Cost	Deposit	Play	Activity
Wagering	50x	Varies	Own terms
Duration	30 days	Ongoing	Ongoing
Personal host	No	No	Yes

Welcome bonus winnings are capped at six times the deposit. Points on the higher tiers add bonus points on earning, and Platinum redeems as cash. Club Mate members follow their own terms, including their own withdrawal limits.

Strengths	Worth knowing
Four tiers give a visible path from your first deposit to the top.	Club Mate is by invitation only, so timing is out of your hands.
Platinum points redeem as cash instead of bonus money.	Points per bet and the conversion rate are not published.
A dedicated host takes the guesswork out of withdrawals and promotions.	The 100 bets condition adds to the 50x requirement on the welcome offer.
Welcome spins carry no wagering on their winnings.

If you only plan a few sessions, the welcome offer is the part worth your attention and the points will accumulate on the side. If you plan to play weekly for months, points and a Club Mate invitation matter more than any single bonus. Players who want fast access to winnings should also look at the Casino Mate payment methods page before choosing how to deposit.

Wagering explained in plain language

Wagering, sometimes called playthrough, is the amount you must bet before a bonus becomes withdrawable cash. At Casino Mate the requirement is calculated on the bonus amount, not on your deposit. On the welcome offer and any match bonus of 100% or more, the requirement is 50 times the bonus and you must also complete 100 bets. Other promotional bonuses carry 40x. If you get a A$200 bonus at 50x, you owe A$10,000 of qualifying bets before you can cash out the bonus funds.

While you are wagering, the maximum bet is A$7.50 per spin or hand. Going over that is the quickest way to have winnings removed, so set your stake well below the cap. A A$2 stake, for example, means 5,000 spins to clear a A$10,000 requirement, and 100 bets is no problem at that pace. The calculator below does this maths for any bonus, wagering multiple and RTP you enter.

Enter the bonus, the wagering multiple and the game RTP to see the turnover you owe and the expected balance left after it.

Bonus A$200 at 50x

Required turnover is A$10,000. With a 96% RTP, the long-run expected loss across that turnover is about A$400.

All four bonuses at 50x

The full A$1,400 means A$70,000 of turnover over four deposits. Expect a theoretical cost near A$2,800 at 96% RTP.

Classic slots at 75%

A A$10,000 requirement needs about A$13,333 of bets, since only three quarters of each stake counts.

Live roulette at 10%

The same A$10,000 requirement needs A$100,000 of bets, so it is not a practical way to clear a bonus.

The 96% RTP used here is only an example to show the maths. Casino Mate does not publish a single RTP for its lobby, so look at the information screen of the individual pokie. Real results swing far above and below the average, especially over a few hundred spins.

The real cost of a VIP bonus

A bonus is never free money. It is extra balance that comes with a cost in time and in expected losses. The expected cost is the turnover multiplied by the house edge, which is the opposite of RTP. At 96% RTP the edge is 4%, so each A$1,000 of wagering costs about A$40 in the long run. A bonus is worth taking when the extra balance it adds is larger than that cost. A 100% match on your first deposit usually clears that bar. A smaller match with the same multiple is closer to break-even.

Winnings from the sign-up bonus are capped at six times the deposit, so a A$200 deposit limits the payout to A$1,200.
A deposit wagered less than once can be withdrawn only with a minimum 10% fee.
Standard withdrawals are capped at 10,000 per week, and progressive jackpot wins are exempt.
Withdrawals requested Monday to Thursday sit pending for 24 hours, and weekend requests wait until Monday.
Bonuses expire after 30 days, so unused wagering is lost with the balance.

The cheapest way to use the VIP side is to treat points and a possible Club Mate invite as a by-product of how you already play, not as a reason to play more. Set a deposit limit that fits your budget before you start, and remember that the time pressure of a 30 day expiry should never push you into larger stakes.

What to do if the bonus or VIP status does not work

Most problems come down to a small set of causes: a deposit under the A$20 bonus minimum, a bonus claimed later than three days after the previous deposit, a stake above A$7.50 during wagering, or a game that does not count. Work through them in order before you contact anyone. Having your account history ready makes the conversation much faster.

1
Check the deposit

Confirm it was at least A$20 and in the right currency. Anything smaller did not trigger the bonus.
2
Check the timing

Each deposit in the four-step offer must be claimed within three days of the previous one.
3
Check game and bet size

Look at the stake history. A bet above A$7.50, or play on a low-weight game, explains most stuck counters.
4
Check verification

Make sure ID, a recent utility bill and card copies are uploaded under My Account, KYC.
5
Contact support

Support is available 24/7 by chat and email. Give your username, the deposit time and what you expected to receive.
6
Ask your host

Club Mate members can raise the same issue with their dedicated VIP host.

If you are waiting for a withdrawal, remember the 24 hour pending period. The balance is reversible during that time, so leave it alone unless you want to keep playing. Cash-outs also depend on the method you used, which is covered on the Casino Mate payment methods page. Verification delays are the most frequent reason for a stall, so uploading documents before your first withdrawal saves days.

What to check before you claim, and when

Terms change, and promotions come and go. Before you rely on any figure on this page, take five minutes to confirm it inside your account. The numbers above reflect the welcome offer, wagering rules and loyalty tiers as published for Australian players at the time of writing, October 2026, and the operator can update them. The list below is the order that works best.

1.Open the promotions page and read the current welcome offer headline and its terms.
2.Confirm the wagering multiple, the bet cap and the expiry period on the bonus itself.
3.Check the game weights for the pokies you plan to play.
4.Look at your loyalty tier and the points needed for the next one.
5.Ask support or your host about the Club Mate criteria if you are close to qualifying.
6.Set deposit and time limits before your first deposit.

For help with gambling, Australian players can contact Gambling Help Online at gamblinghelponline.org.au, and register for self-exclusion through BetStop at betstop.gov.au. Play only with money you can afford to lose, and treat VIP perks as a bonus on top of entertainment, never as a way to earn income. You can return to the Casino Mate home page at any time to review the current offer.

Casino Mate VIP program FAQ

How do I join the Casino Mate VIP program?

Loyalty points are automatic once you register and play, and they place you in Green, Silver, Gold or Platinum. Club Mate, the VIP club, is by invitation only. The casino looks at real-money wagering, deposits, how often you play and how many days you are active. You can also ask the VIP team to assess your account.

What are the Casino Mate loyalty tiers?

There are four: Green, Silver, Gold and Platinum. Entry and maintenance points are 1, 1,000, 6,000 and 20,000. Bonus points on earning are none, 25%, 50% and 100%. Points on Green to Gold redeem as bonus money, while Platinum points redeem as cash.

What does the A$1,400 welcome offer include?

It is split across four deposits: 100% up to A$200, then 50% up to A$300, A$400 and A$500. You also get 80 free spins on Second Strike, 20 per deposit, with no wagering on their winnings. A deposit of at least A$20 is needed for each bonus.

What is the wagering requirement on the welcome bonus?

It is 50x the bonus amount, plus 100 bets, on the welcome offer and any match bonus of 100% or more. Other promotional bonuses carry 40x. Wagering applies to the bonus, not your deposit, and the bonus expires after 30 days. The maximum bet while wagering is A$7.50.

Which games count fastest towards wagering?

Slots and parlour games count at 100%, classic slots at 75%. Live roulette and blackjack count 10%, baccarat and Casino Holdem 5%, and table poker, roulette, craps and similar games 8%. Video poker and blackjack count only 2%. Gamble and Double features never count.

Can I lose my Club Mate membership?

Yes. Membership can be lost after three months without placing a bet, or if the casino finds bonus abuse on the account. Keeping your email and phone details up to date and playing at least occasionally keeps your place in the club.

How long do withdrawals take?

Requests made Monday to Thursday sit pending for 24 hours, during which they can be reversed. Requests after 04:00 GMT on Friday and over the weekend wait until Monday 04:00 GMT. Standard withdrawals are capped at 10,000 per week, and Club Mate members follow their own terms.

Is there a cap on bonus winnings?

Winnings from the sign-up bonus are capped at six times the deposit. That means a A$200 deposit allows a maximum payout of A$1,200 from the bonus. Free spin winnings on the welcome offer carry no wagering, but check the full terms in your account before you play.

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