Corrections Policy

Who We Are

We are an editorial team that writes about Casino Mate for players in Australia. Every page on this site, from the payment methods guide to the pokies overview and the VIP programme page, is written to help you understand the offer before you sign up, deposit or claim a bonus. We use A$ in all amounts and keep the focus on what an Australian player actually needs to know.

We care about accuracy more than speed. A bonus figure that is slightly off, a withdrawal time that sounds nicer than it is, or a payment method that no longer works can cost a player real money and time. That is why we publish this policy: you should know how we work, what we do when we get something wrong, and how you can help us get it right. More about the team and how pages are signed is on the About page.

Brand covered

Casino Mate

Audience

Players in Australia

Currency used

A$

Language

English (AU)

Page signatures

Author and three dates

Error reports

Accepted on every page

Our Review Protocol

Before a fact about Casino Mate goes on a page, it has to come from the operator's own materials: the terms and conditions, promotion terms, banking and VIP pages, and the casino's help content. Opinions from other review sites are not treated as facts. If a detail cannot be confirmed from a primary source, we leave it out rather than guess, so you will not find invented numbers on this site.

1
Collect primary sources

We gather the casino's terms, promotion rules, banking details and VIP information, and note which document each figure comes from.
2
Extract the numbers

Deposit minimums, wagering, bet caps, withdrawal rules and game weights are copied into a working sheet exactly as written.
3
Check geo and currency

We confirm that each figure applies to Australian players and is shown in the right currency, without converting foreign amounts.
4
Write in plain language

The facts are turned into short, readable text. Anything unclear in the source is described as a rule, not as a number.
5
Second-person review

A different editor reads the page against the source sheet and flags any figure that does not match.
6
Sign and date

The page gets an author, a published date, an updated date and a checked date, so you can see how fresh it is.

How We Correct Mistakes

Mistakes happen, whether it is a typo, an outdated rule or a number copied wrongly. What matters is what we do next. When we find an error ourselves, or when a reader points one out, we fix the text, update the date and, if the change affects your decision, make that clear on the page. We do not quietly leave a wrong figure in place.

01

Factual errors

Wrong bonus amounts, wagering, limits or payment details are corrected first, because they affect what you deposit and what you can withdraw.

02

Outdated information

If the casino changes a rule, we update the page and the Updated date, and remove statements that are no longer true.

03

Wording problems

Phrases that sound like a promise, or that could be read the wrong way, are rewritten to say exactly what the terms say.

04

Typos and formatting

Spelling slips, broken links and table mistakes are fixed straight away and do not need a separate note.

Substantive corrections change the Updated date and are reflected in the text itself.
Small typo fixes are made without a note but still go through review.
If a claim cannot be confirmed after a report, we remove it instead of defending it.
Every report is read by a person, not filtered by an automatic form.
We never delete a correction request just because the fix is uncomfortable.

We are friendly toward Casino Mate, but being friendly does not mean being vague. A fair review gives a player the real rules, such as how a welcome offer is split across deposits and what the wagering looks like, so that nobody is surprised at the cashier.

Review Criteria and Weights

When we assess Casino Mate pages, we look at the same six areas every time. Each area carries a fixed weight, so a flashy bonus cannot hide weak payment information, and a long game list cannot hide unclear terms. The weights add up to 100 percent and are the same across all pages of the site.

Bonus clarity: 25%
Payments and withdrawals: 20%
Game range: 20%
Support and VIP: 15%
Responsible gambling: 10%
Site usability: 10%

Bonus clarity looks at how plainly the offer, wagering, bet cap and expiry are explained. Payments and withdrawals cover minimum deposits, pending times and identity checks. Game range covers providers and the mix of pokies, tables and live games. Support and VIP covers round-the-clock help and the invite-only Club Mate programme. Responsible gambling covers tools and information for players. Usability covers how easy the site is to navigate on a phone.

These weights describe how we organise our own checking. They are not a score awarded to the casino, and we do not publish a single rating number without showing the rows behind it. If you think a criterion deserves more or less weight for Australian players, tell us through the About page and we will consider it.

Examples of Corrections: Was and Now

The table below shows the kind of changes we make when a page is brought into line with the casino's own terms. It is a good way to see what a correction looks like in practice and why the details matter.

Topic	Was	Now
Welcome offer	A$500, 200 spins	A$1,400, 80 spins
Offer structure	Single deposit	Four deposits
Wagering	35x	50x, 100 bets
Free spin game	Starburst	Second Strike
Withdrawal time	4-6 hours	24h pending
Bonus minimum	A$20	A$20 deposit

The welcome offer is spread across four deposits, with a bonus minimum deposit of A$20 and 80 zero-wager free spins on Second Strike. Wagering on the welcome offer is 50x and 100 bets. Withdrawals requested Monday to Thursday sit in a 24 hour pending period, and requests made after the Friday cut-off wait until Monday. Check the current promotion page at the casino before you claim, because offers can change.

Fixing one number is rarely enough. When a headline figure changes, we also check the sentences around it, the table cells that repeat it and the FAQ answers that quote it, so the whole site tells one consistent story. For payment questions, see our payments guide, and for loyalty details, the VIP programme page.

Author Profiles

Author profiles

Online casino experts

Each page is signed by its author. Open a profile to see the role, the topics covered and the dates of the latest check.

We only name people who have agreed to be named. An author profile shows a name, a role and the areas that person covers, and it never claims an affiliation or a credential that is not real. The same author signs the pages of this site, so you can tell who is responsible for what you read.

Contacts and How to Report an Error

If you notice something that looks wrong, out of date or unclear, the quickest route is the About page, where you will find how to reach the editorial team. Tell us which page you were reading, which sentence or table cell is in question and, if you can, where you found the correct information. A short, specific note is far more useful than a long one.

Open the page with the problem and copy the sentence or the heading.
Describe what you believe is wrong and what it should say.
Add a link or the name of the document that supports your point.
Send it through the contact route on the About page.
Check the Updated date on the page later to see the change.

We do not give legal or financial advice, and we cannot resolve disputes between a player and the casino. What we can do is keep our own pages accurate and open to correction. Return to the home page at any time to see the latest on Casino Mate.

Corrections Policy Questions

What is a corrections policy?

It is a public promise about how we handle mistakes. It sets out how we check facts, what we do when we find an error, and how readers can report one. Having it written down means you can hold us to it.

How do I report an error on a Casino Mate page?

Go to the About page and use the contact route there. Name the page, quote the sentence or table cell, say what you think is wrong and, if possible, point to the document that shows the right answer. Specific reports are fixed fastest.

Will you tell me when a page has been corrected?

Yes, in the sense that matters. Every page shows an Updated date that changes only when the content really changes, plus a Checked date for the last comparison with the sources. Substantive fixes are reflected in the text itself.

Where do your Casino Mate facts come from?

From the casino's own terms and conditions, promotion rules, banking pages and VIP information. If a detail cannot be confirmed from those, we do not publish it. We never fill gaps with guesses or rumours.

Do the criteria weights decide a rating?

No. The weights show how we organise our checking across bonus clarity, payments, games, support, responsible gambling and usability. We do not publish a headline score that you cannot trace back to the rows behind it.

Can the casino ask you to change a page?

A casino can point out a mistake like anyone else, and we will fix it if it is a real error. Wording is still decided by our editors and checked against the primary sources, not by who asked.

What if the casino changes its terms after you publish?

Terms can change at any time, so always read the current promotion page before claiming. When we learn of a change, we update the page and the Updated date. Reports from players help us notice changes sooner.

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